Privacy Policy

When you use our services, we collect information you provide directly to us, including:

• Contact Information: Your name, phone number, email address, and contact preferences when you book an appointment, check in, or create an account.
• Appointment and Service Information: Service selections, preferred technicians, appointment dates and times, booking history, visit notes, and cancellation or no-show history.
• Health and Safety Information: Allergies, sensitivities, injuries, infections, diabetes, circulation concerns, pregnancy, open wounds, or other information you choose to share so we can provide services safely.
• Online Account, Portal, and Kiosk Data: Information submitted through our booking flow, client portal, appointment lookup, check-in kiosk, and preference forms.
• Payment Information: Payment method details processed securely through our payment providers. We do not store full card numbers.
• Photos and Images: Photos of nail work, service results, profile images, or gallery submissions when you provide or approve them.
• Device and Usage Information: IP address, browser or device type, pages visited, error logs, and similar technical data used to operate and protect the site.

Nail and foot services may require us to understand conditions that could affect the safety or suitability of a service. We use this information only for salon service, safety, client support, recordkeeping, and legal compliance purposes.

• We ask clients to disclose relevant allergies, sensitivities, medical conditions, injuries, infections, diabetes, circulation concerns, open wounds, or similar conditions before service.
• We limit internal access to staff who need the information to provide services, manage appointments, or support salon operations.
• We do not use health or sensitive service information for third-party advertising.

We may collect or store photos of nail work, service results, or salon gallery images for service records, quality review, portfolio display, gallery features, or social media use. We use identifiable client photos for promotional or public display purposes only with client consent, and you may contact us to request removal where applicable.

Our website, client portal, appointment lookup tools, and in-salon kiosk collect information needed to manage your salon experience.

• Booking data helps us reserve services, confirm availability, prevent duplicate bookings, and manage cancellations or reschedules.
• Client portal and appointment lookup data helps you view, cancel, or reschedule appointments after we verify your identity.
• Kiosk data helps staff check you in, manage wait times, and match you with the correct service record.

We collect your phone number to send transactional appointment-related SMS messages and, only when you opt in, marketing SMS messages including:

• Appointment Confirmations: Confirmation messages when you book an appointment.
• Appointment Reminders: Reminders sent 24 hours before your scheduled appointment.
• Check-in Confirmations: Messages confirming your check-in and estimated wait times.
• Service Notifications: Updates when it's your turn or when your service is complete.
• Phone Verification: One-time codes to verify your identity when booking, canceling, rescheduling, or looking up appointments.
• Marketing Messages: Promotional texts and special offers only if you separately opt in to marketing SMS.

We and our service providers may use cookies, local storage, logs, analytics, and error monitoring tools to keep the site secure, remember preferences, measure performance, diagnose problems, and improve the client experience.

• Technical data may include IP address, browser type, device type, pages visited, actions taken, timestamps, and error details.
• You can control cookies through your browser settings, but disabling cookies may affect booking, account, or kiosk functionality.
• We do not use sensitive service information for third-party behavioral advertising.

Payments are processed by third-party payment processors and financial service providers. We may receive limited payment details such as payment status, method type, transaction identifiers, receipt details, refund status, and card brand or last four digits where provided by the processor. We do not store full payment card numbers.

We use the information we collect to:

• Process, manage, cancel, reschedule, and confirm appointments
• Provide salon services, document service history, and support health and safety decisions
• Send appointment confirmations, reminders, one-time verification codes, receipts, and service updates
• Process payments, refunds, gift cards, promotions, and related business records
• Operate the client portal, in-salon kiosk, staff tools, reporting, and customer support workflows
• Improve our services, website reliability, security, and customer experience
• Communicate with you about promotions and special offers only where permitted or with your consent
• Comply with legal obligations and enforce our policies

We do not sell your personal information. We will not share or sell your mobile information with third parties for promotional or marketing purposes. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, including SMS and email providers, payment processors, cloud hosting providers, analytics and error monitoring tools, and operational software providers.
• Salon Staff and Contractors: Owners, managers, technicians, and contractors who need information to provide services, process payments, manage appointments, or support clients.
• Legal Requirements: When required by law or to protect our rights.

We store information using cloud-hosted systems and service providers that support salon operations. We retain personal information for as long as necessary to provide our services, maintain business records, resolve disputes, enforce policies, and comply with legal obligations.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Our website and online services are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent. Salon services for minors may require a parent or guardian to book, consent, be present, or provide contact and service information where appropriate.

Depending on your location and applicable law, including state privacy laws such as the California Consumer Privacy Act (CCPA) where applicable, you may have the right to:

• Access or know the categories and specific pieces of personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of SMS messages
• Opt out of sale or sharing of personal information where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Appeal or designate an authorized agent for privacy requests where applicable

We may need to verify your identity before fulfilling access, deletion, correction, or similar privacy requests.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.